FAQs
Where are you located?
Bird on the Blue Line is located in Chicago, IL! We do not have a physical store.
I need help with my order!
Please use the Contact section of our website or email birdontheblueline@gmail.com and specify in the email's subject the issue (i.e. wrong item, damaged item)
Can I DM you on Instagram or other socials?
As a tattoo artist and small business owner, I get tons of messages/notifications. I will most likely not see it!
Please use the Contact section of our website or email birdontheblueline@gmail.com for questions regarding orders
Can I purchase a wholesale order?
Yes of course! Please use the Contact section of our website or email birdontheblueline@gmail.com and title the email "wholesale request." Payment will be through Paypal, Zelle, Venmo, or Square
Can I commission a custom design?
Please fill out this form and I will get back to you within 1-5 business days! I don't always have the available time to create a custom piece however I am always open to discussing your vision. If I have the ability to take on your request, payment will be through Paypal, Zelle, Venmo, or Square
When will I receive my order?
After purchasing your order, processing time is 3 to 7 business days. You'll receive a shipping notification and be able to track your package. Most orders are shipped with Standard Domestic shipping and can take 3 to 7 business days to arrive. If your order cost is less than $16, your order will be delivered via untracked letter mail and may take 3 days to 2 weeks depending how far away you are from Chicago.
What is untracked shipping?
Due to their size, orders under $16 will have the option to select free untracked shipping. These orders are sent via a stamped envelope. This is to make our shop more affordable. If your order hasn't arrived a month after shipping, please notify us via the Contact section of our site or at birdontheblueline@gmail.com
My order is lost what do i do?
For domestic orders, if you haven't received your order after a month, then I will gladly replace it or refund you - whichever you prefer
I want to return my stickers or prints
Unfortunately for artwork, I will not accept returns. If your order is damaged in transit on the other hand, I will replace it or refund you
I put the wrong address!
Don't worry, it takes me at least two days to fulfill and ship your order. Please use the Contact section of our website or email birdontheblueline@gmail.com with your name and correct address and I will be sure to ship your item to the new address once received
Can I purchase your work elsewhere?
Bird on the Blue Line is currently on Etsy (items are more expensive to accommodate Etsy fees). Please notify me if you see my products or similar products somewhere else! This helps report copycats and keep my work unique
I'd love this art style as a tattoo!
Well, you're in luck! The artist and owner behind Bird on the Blue Line is a tattoo artist in Chicago.
For information on bookings, visit the links below: